1. All Sales Are Final

All container sales made by A to Z Containers LLC are considered final. Containers are sold as described and graded at the time of sale. We strongly encourage all customers to inspect the container before or at the time of delivery.

2. Pre-Delivery Inspection

Customers are welcome to arrange an inspection of any container prior to purchase. Please contact us to schedule a viewing at our yard or arrange a third-party inspection before delivery. We encourage this step and will accommodate inspection requests wherever possible.

3. Delivery Inspection

Upon delivery, the customer or their authorized representative should inspect the container before signing the delivery receipt. If any visible damage or discrepancy from the agreed-upon grade is observed, it must be noted on the delivery documentation at the time of delivery. Claims made after the delivery receipt is signed without notation will not be considered.

4. Claims for Damage or Misrepresentation

If you believe a container has been misrepresented in terms of grade or condition, you must notify A to Z Containers LLC in writing within 48 hours of delivery. Claims must include:

Photographic evidence of the issue
Your order/invoice number
A written description of the discrepancy

Claims submitted after 48 hours or without sufficient documentation will not be processed.

5. Approved Returns

In the rare event that a return is approved by A to Z Containers LLC management, the following conditions apply:

$0 return fees within the US — no restocking fee and free return transportation on approved returns within the 48 contiguous states
The container must be returned in the same condition as delivered
Refunds will be issued within 14 business days of container receipt and inspection
International and outside-the-contiguous-US returns are quoted separately

6. Custom-Modified Containers

Custom-modified containers are built to customer specifications and are non-returnable unless there is a manufacturing defect or material misrepresentation of the agreed modifications. Deposit payments for custom orders are non-refundable once fabrication has commenced.

7. Contact Us

To initiate a claim or for questions about this policy, contact us at support@atozcontainers.com or call +1 (504) 814-1100 within the required timeframe.